Return & Refund Policy

 

Return & Refund Policy

Last updated: 2026

Welcome to NAKED. We are committed to maintaining clear and fair return and refund practices for all our customers in the United States, in compliance with Google Merchant Center shopping policies.

Order Processing and Shipping

  • Processing time: 1-3 business days
  • Shipping time: 7-12 business days

Return Window

Customers may submit a return request within 14 days of receiving their order. To qualify for a return, items must be unopened, unused, undamaged, and returned in their original packaging.

Return Eligibility

We reserve the right to refuse returns that do not meet our eligibility criteria.

Non-returnable items include, but are not limited to:

  • Gift cards
  • Custom-made or personalized products
  • Discounted final-sale items
  • Promotional clearance products

Return Shipping Costs

Customers are responsible for return shipping costs unless the item they received is defective, damaged, or incorrect. In such cases, NAKED will cover the return shipping fees.

Shipping fees for purchases are calculated and displayed at checkout.

Return and Refund Process

  1. Submit your return request within the 14-day return window.
  2. Ship the item back to us following the instructions provided in our return authorization.
  3. Once your return is received, inspected, and verified, we will approve your refund.
  4. Refunds will be processed to the original payment method within 5-10 business days after approval.

Please note that the timing for the refund to appear in your account may vary depending on your financial institution’s policies.

Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered, please contact us within 7 days of delivery and provide visual evidence (photos of the item and packaging) to thankyouokesl660@gmail.com. Verified cases will receive a free replacement, full refund, or partial compensation as appropriate.

Order Cancellations

Cancellation requests must be submitted within 12 hours of placing the order. Please contact us promptly at thankyouokesl660@gmail.com if you wish to cancel an order.

If you have any questions regarding our return and refund policy, please contact our customer service team at thankyouokesl660@gmail.com.

Thank you for shopping with NAKED!